Welcome to the website of SLATE NEST LLC (hereinafter referred to as “the Company”). We are committed to providing our customers with high-quality products and hope you are satisfied with your purchase. If you need to return or exchange an item, please carefully read the following refund policy.
Refund Policy Overview
We accept return requests submitted within 30 days of receiving the goods.
Return Conditions
Returns and exchanges are subject to the following conditions:
The item must be brand new, unused, and in its original packaging with all tags and accessories intact.
Proof of purchase is required (e.g., order confirmation email or receipt).
Used/sports equipment that affects resale is not eligible for return.
Return Process
If you wish to return or exchange an item, please follow these steps:
Contact Customer Service
Please call our customer service team at (339) 565-8594 and provide your order number and relevant information:
Phone: (339) 565-8594
Email: [email protected]
Obtain Return Authorization
After confirming that the return meets the requirements, we will provide you with a Return Authorization (RMA) number and guide you through the return process.
Packaging and Return
Please place the item along with the Return Authorization number in the package, ensuring the item is undamaged. Please return the package to the following address: 406 E SIERRA AVE WOODLAKE, CA 93286
Logistics Tracking
We recommend using a trackable mail service and keeping the mail receipt for future reference.
Refund Processing Time:
Refunds will be processed within 3-5 business days after receiving the returned item. Refunds will be returned to the original payment method; the exact arrival time may vary depending on the processing speed of your bank or payment service provider.
Exchange Policy: To exchange an item, please follow the return process above and specify the item you wish to exchange when contacting customer service. We will reorder and ship the replacement item after confirming the return.
Return Shipping Costs: Seller covers costs for quality issues; buyer covers costs for non-quality issues.
Terms and Conditions Changes: These refund terms and conditions may be updated from time to time. We will update the information on the website and indicate the update date. Please check regularly for the latest information.
Thank you for choosing SLATE NEST LLC. We look forward to providing you with a satisfactory shopping experience!